Captcha not showing

Creative Contact Form is a responsive jQuery contact form with amazing visual effects. You will be surprised by count of all the possible features!
Thu Jan 05, 2017 12:43 am

  • Hi,

    We are having trouble with the captcha not displaying anymore on the form.

    https://corp.sover.net/site/index.php/contact/service-request

    Any ideas?

    Thanks!
    lpeyton2
     
    Posts: 3
    Joined: Fri Oct 30, 2015 12:26 am

Fri Jan 06, 2017 12:24 am

  • What kind of captcha do you use?
    I prefer Captcha ReCaptcha.
    That's the one which is asking your visitor i he/she is not a robot.

    Therefore you have to create a Site Key and a Security Key at the website of Google.
    Use the link in the backend for your captcha d=field.
    User avatar
    WoodyF4u
     
    Posts: 65
    Joined: Sun Feb 07, 2016 3:47 pm
    Location: The Netherlands

Sat Jan 07, 2017 3:43 pm

  • Hello and happy new year!

    You have a problem with file which is generating a ccaptcha image: https://corp.sover.net/site/components/com_creativecontactform/captcha.php?fid=31&r=458493

    Please check that.
    Best Regards,

    Simon
    User avatar
    Simon
    Site Admin
     
    Posts: 1433
    Joined: Wed Mar 05, 2014 1:04 am

Thu Feb 09, 2017 10:12 pm

  • Hi Simon,

    My administrator informs me the problem is that the module is trying to use /tmp which is not allowed in our server environment, which has been secured to prevent hackers. Any way to control where it stores temp files? Would using Google Recaptcha avoid this problem?

    Thanks,
    Louise
    lpeyton2
     
    Posts: 3
    Joined: Fri Oct 30, 2015 12:26 am

Fri Feb 10, 2017 11:22 am

  • Dear Customer

    You can grant full permission to CCF and see how it behaves.
    Regarding recaptcha, as you know it is being rendered by google, try to switch to it.


    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 315
    Joined: Fri Jul 01, 2016 8:05 pm



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