File Upload button has stopped working

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    Please see the attached image and let me know how to provide you with my wp login details so you can take a look why the file upload button does not work.

    Thanking you.
    sharlene
     
    Posts: 15
    Joined: Thu Dec 04, 2014 6:11 am


  • Dear Customer

    This is unknown error. Please send temporary admin access to info@creative-solutions.net, we will try to provide more information or solution to this problem.
    Sorry for inconvenience.


    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 475
    Joined: Fri Jul 01, 2016 8:05 pm


  • Hi

    Any update on the status of this issue?

    Thanking you
    Sharlene
    sharlene
     
    Posts: 15
    Joined: Thu Dec 04, 2014 6:11 am


  • Dear Customer

    You are using an outdated product.
    We have changed your subscirption. Please download once again and install the new product.


    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 475
    Joined: Fri Jul 01, 2016 8:05 pm


  • Oh... you mean I have to purchase it again?
    :) I've now renewed the subscription
    Will i have to install it again as well or just purchase the license for it to work? and will all my current forms remain or will I have to create them all again?

    Thanking you
    S
    sharlene
     
    Posts: 15
    Joined: Thu Dec 04, 2014 6:11 am


  • Dear Customer

    We are very sorry but yes, you have to purchase a new one.
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 475
    Joined: Fri Jul 01, 2016 8:05 pm


  • Ok... I've have already purchased it again. Will the new license number make everything work again or do I have to re-install it.

    If the plugin must be reinstalled, will my forms remain without change or will i have to create all the forms again?
    sharlene
     
    Posts: 15
    Joined: Thu Dec 04, 2014 6:11 am


  • Dear Sharlene

    If I remember it right, you are using WP.
    So, you must delete the previous version, clear WPs cache an install again. Unfortnately no data will be present...
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 475
    Joined: Fri Jul 01, 2016 8:05 pm


  • Yes it is Wordpress...

    Hmmm... In the future can you develop the updates so as not to lose the data? My client has like 30 software modules all requiring an extensive form each so that means creating the whole 30 forms again and still no guarantee of the File Upload button working? I feel like I'm stuck between a rock and hard place because the old version just stopped working and now I've purchased the new one and have to start all over again... and it still may not work.

    I'll try it on the Support form and let you know if it works.

    S
    sharlene
     
    Posts: 15
    Joined: Thu Dec 04, 2014 6:11 am


  • Dear Sharlene

    We are sorry that you experience this.
    But the product you had was too outdated.


    Let us know if we can assist more.

    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 475
    Joined: Fri Jul 01, 2016 8:05 pm



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