send button not working

Creative Contact Form is a responsive jQuery contact form with amazing visual effects. You will be surprised by count of all the possible features!
Wed Nov 16, 2016 11:40 pm

  • Dear Customer

    I'd like to ask a couple of questions.

    Is there any kind of filter on your email server? Third party apps or firewalls?
    Have you checked the SPAM folder?

    If above mentioned suggestions cannot help, we'd like to ask for Joomla Access (admin).
    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 370
    Joined: Fri Jul 01, 2016 8:05 pm

Thu Dec 08, 2016 7:47 pm

  • Hi, I have same problem in my site
    http://www.thedealers.co.il/index.php/2016-12-07-12-40-02
    you can please check?
    if you need detial to admin tell me please
    In the mobile it is work.
    Thank you.
    adirz8
     
    Posts: 1
    Joined: Thu Dec 08, 2016 7:42 pm

Sun Dec 11, 2016 9:44 pm

  • Dear Customer

    Did you try to remove the link "By Creative Contact Form"?
    Anyway.
    Please grant us admin access to your Joomla platform we will fix it. Send details to info@creative-solutions.net with live url mentioned above.

    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 370
    Joined: Fri Jul 01, 2016 8:05 pm

Fri Jan 13, 2017 12:33 pm

  • Hello, the send button in my website is not working, any advise.
    this is the link:
    http://boxximo.de/kontakt
    Boxximo
     
    Posts: 1
    Joined: Fri Jan 13, 2017 12:29 pm

Sat Jan 14, 2017 2:02 pm

  • Dear Customer

    Please give us temporary admin access to your Joomla platform and we will fix the problem.

    Send details to info@creative-solutions.net
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 370
    Joined: Fri Jul 01, 2016 8:05 pm

Sun Feb 05, 2017 10:55 pm

  • Hi. Now it's my turn to report send button is not working. I am getting this js error:
    creativecontactform.js?version=4.5.0:1 Uncaught TypeError: Cannot read property 'replace' of undefined
    at check_pro_version (creativecontactform.js?version=4.5.0:1)
    at HTMLInputElement.<anonymous> (creativecontactform.js?version=4.5.0:1)
    at HTMLInputElement.dispatch (creativelib.js:3)
    at HTMLInputElement.v.handle (creativelib.js:3)
    jpfiddler
     
    Posts: 4
    Joined: Sun Feb 05, 2017 10:50 pm

Mon Feb 06, 2017 3:54 pm

  • Dear Customer

    This happens when the users of Free version are trying to remove backlink.
    If yes, try to reinstall the component.


    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 370
    Joined: Fri Jul 01, 2016 8:05 pm

Wed Feb 08, 2017 4:07 am

  • I started with the free version but decided to use the personal version to use some of its features. I installed the personal version over the free version. I just installed the personal version again. File I used is creativecontactform_pers_pack_4.5.0.zip. I still get the same javascript error.
    jpfiddler
     
    Posts: 4
    Joined: Sun Feb 05, 2017 10:50 pm

Wed Feb 08, 2017 12:09 pm

  • Dear Customer

    Regarding error, if you provide live URL we can tell you more information.
    Regarding send button, please:

    make sure you have set all permissions correctly
    fully uninstall the component and install again


    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 370
    Joined: Fri Jul 01, 2016 8:05 pm

Thu Feb 09, 2017 4:59 pm

  • Sorry. Uninstalled and reinstalled the personal version. I get this javascript error:
    creativecontactform.js?version=4.5.0:1 Uncaught TypeError: Cannot read property 'replace' of undefined
    at check_pro_version (creativecontactform.js?version=4.5.0:1)
    at HTMLInputElement.<anonymous> (creativecontactform.js?version=4.5.0:1)
    at HTMLInputElement.dispatch (creativelib.js:3)
    at HTMLInputElement.v.handle (creativelib.js:3)
    URL is jeudevineproject.org
    Menu option is Contact Us.
    I can provide administrative access if needed. Please advise me regarding secure way to provide credentials.
    jpfiddler
     
    Posts: 4
    Joined: Sun Feb 05, 2017 10:50 pm

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