Server error

Creative Contact Form is a responsive jQuery contact form with amazing visual effects. You will be surprised by count of all the possible features!
Tue May 31, 2016 6:10 pm

  • When I try to submit the form I get a message saying "server error", how can I fix this?
    Gabriela
     
    Posts: 1
    Joined: Tue May 31, 2016 6:07 pm

Wed Jun 01, 2016 5:07 pm

  • Hi,

    Please give me live url, where I can see the problem.
    Best Regards,

    Simon
    User avatar
    Simon
    Site Admin
     
    Posts: 1500
    Joined: Wed Mar 05, 2014 1:04 am

Thu Jun 02, 2016 1:48 am

  • I have the same problem and the Hosting company have confirmed that the problem is with the Module

    here is a live URL to see what's happening...

    http://www.thelost.org.uk/index.php/contact-us
    herriot2
     
    Posts: 3
    Joined: Thu Jun 02, 2016 1:39 am

Thu Jun 02, 2016 10:27 am

  • Same problem here... Creative Contact Form version: 3.0.0

    I just downloaded and updated to version 4.0.0 and it seems to have started working properly.

    Cheers.
    emignani
     
    Posts: 1
    Joined: Thu Jun 02, 2016 10:21 am

Thu Jun 02, 2016 9:02 pm

  • Thanks emignani this appeared to work no thanks to any admin
    Last edited by herriot2 on Mon Jun 06, 2016 8:44 pm, edited 1 time in total.
    herriot2
     
    Posts: 3
    Joined: Thu Jun 02, 2016 1:39 am

Sat Jun 04, 2016 8:54 am

  • Same problem here! http://wag.so/MailMeNow

    Also all input is CAPS only ....complete mess!

    do we have to pay to upgrade to 4?
    SallyJane
     
    Posts: 2
    Joined: Tue Nov 24, 2015 1:34 am

Sun Jun 05, 2016 10:45 pm

  • I also have this problem. At the moment, any person browsing the web site and wanting to contact one the officials (including me) can't. All they get is "Server Error". I only discovered this fault today when contacted by a member who actually knows my personal e-mail address.

    I have the Professional version and would be very grateful for a fix or "free" update to a version that works. I'm not very happy at being asked for another $39.
    IDontByte
     
    Posts: 10
    Joined: Mon Aug 24, 2015 2:14 pm

Mon Jun 06, 2016 2:12 pm

  • Having investigated further, I understand that this is a problem introduced with Joomla 3.5.1.

    There's more information here:

    http://www.lesarbresdesign.info/support-information/joomla-3-5-1-email-problem

    I'm still unhappy about the $39 charge, albeit not the fault of Creative Contact. However, is this problem fixed in the updates?

    I purchased this great product in August 2015 and don't think I've updated it once, since then.
    IDontByte
     
    Posts: 10
    Joined: Mon Aug 24, 2015 2:14 pm

Mon Jun 06, 2016 8:43 pm

  • My installation was fixed by an upgrade from V3 to v4.

    Peter
    herriot2
     
    Posts: 3
    Joined: Thu Jun 02, 2016 1:39 am

Tue Jun 07, 2016 11:22 pm

  • Hi,

    You need to update to last version. That should solve the issue.

    You can download last version in My Downloads section.
    Best Regards,

    Simon
    User avatar
    Simon
    Site Admin
     
    Posts: 1500
    Joined: Wed Mar 05, 2014 1:04 am

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