Server error

Creative Contact Form is a responsive jQuery contact form with amazing visual effects. You will be surprised by count of all the possible features!
Wed Nov 09, 2016 6:15 pm

  • Hi, I have the same problem. Is there anything that needs to be done?

    Send Test mail works fine but I get Server error when using the form using the free version of the component.

    Thanks.
    Edna419
     
    Posts: 1
    Joined: Wed Nov 09, 2016 6:08 pm

Thu Nov 10, 2016 11:06 am

  • Dear Customer

    Please give us temporary access to your Joomla platform we will fix the issue.
    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 303
    Joined: Fri Jul 01, 2016 8:05 pm

Mon Nov 14, 2016 8:12 am

  • Hi,
    I'm getting the same error (403) on my website. Is this a path configuration issue? Computers on the local network are able to successfully submit the form (and receive email) however no one externally (ie internet) can submit form (server error - 403 forbidden).

    I cannot provide anyone with admin user/pass so please PM me the fix.

    Thanks
    wizzhop
     
    Posts: 2
    Joined: Mon Nov 14, 2016 8:01 am

Mon Nov 14, 2016 8:57 pm

  • Dear Customer

    If you are able to send email locally but not when online and you receive server error, this means you have something wrong with your connecting CCF to server. Please check permissions first, check whether you have granted full access to CCF.

    If you have live URL, you can provide, it will help us to give more detailed information.


    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 303
    Joined: Fri Jul 01, 2016 8:05 pm

Tue Nov 15, 2016 8:36 am

  • Hi All,

    If anyone's interested my issue was with firewall/mod_security blocking the request because of a SQL injection rule pattern match on the data fields.
    wizzhop
     
    Posts: 2
    Joined: Mon Nov 14, 2016 8:01 am

Fri Nov 18, 2016 9:05 pm

  • Thank you for sharing your experience!
    Best Regards,

    Simon
    User avatar
    Simon
    Site Admin
     
    Posts: 1429
    Joined: Wed Mar 05, 2014 1:04 am

Thu Nov 24, 2016 6:33 pm

  • Hi!

    I am getting the same error, the php mail test from global setting seems to work fine...

    Could you share how to fix this issue please?

    Thanks!
    concept
     
    Posts: 2
    Joined: Thu Nov 24, 2016 6:25 pm

Thu Nov 24, 2016 6:49 pm

  • concept wrote:Hi!

    I am getting the same error, the php mail test from global setting seems to work fine...

    Could you share how to fix this issue please?

    Thanks!



    I sorted my problem updating my joomla version
    concept
     
    Posts: 2
    Joined: Thu Nov 24, 2016 6:25 pm

Wed Dec 14, 2016 4:49 am

  • Since several are having the same issue, can you please post the solution here?
    toddcartner
     
    Posts: 1
    Joined: Thu Nov 03, 2016 6:34 pm

Wed Dec 14, 2016 9:21 pm

  • Dear Customer

    There is no exact solution for this problem. "Server Error" - message does not mean one or 2 exact reasons.

    There are a few things you can do, if not we must debug and find the problem.

    here are a few thing that may help:

    1. Check permissions
    2. Make test mail via Joomla
    3. Open CONSOLE and send form, try to see what is preventing it from sending.
    4. Reinstall the component
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 303
    Joined: Fri Jul 01, 2016 8:05 pm

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