Server error

Creative Contact Form is a responsive jQuery contact form with amazing visual effects. You will be surprised by count of all the possible features!
Wed Oct 05, 2016 9:56 am

  • In my website I'm using the free version of your form. Thanks for all the support and providing your product for free. Since a couple of weeks when people fill in the form and try to send it they get an server error. See attachment for printscreen. Hope you can help me out here.
    regards, Floris
    Attachments
    IMG_3961.JPG
    IMG_3961.JPG (178.65 KiB) Viewed 1385 times
    fmoraal
     
    Posts: 3
    Joined: Wed Oct 05, 2016 9:45 am

Wed Oct 05, 2016 11:59 am

  • Dear Customer

    Please make sure your platform can send emails.
    Kindly go to joomla admin panel and try to make a test mail.
    After get back to us.

    Thanks
    Best Regards
    Levon

    CreativeSolutions
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    Levon
     
    Posts: 404
    Joined: Fri Jul 01, 2016 8:05 pm

Wed Oct 05, 2016 2:00 pm

  • sorry to bother you but how can I test this in the admin panel
    fmoraal
     
    Posts: 3
    Joined: Wed Oct 05, 2016 9:45 am

Thu Oct 06, 2016 11:40 am

  • Dear Customer

    You are not bothering, please...
    This is my job to assist you!

    You should go to Joomla admin panel, system->Global Configurations-> Server
    On the right side you will see make test mail.

    If you want you can grant us temporary access to your platform we will make it all work for you.


    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 404
    Joined: Fri Jul 01, 2016 8:05 pm

Thu Oct 06, 2016 3:13 pm

  • Hi there again,
    thanks for your reply. I sent a testmail and this worked fine.
    fmoraal
     
    Posts: 3
    Joined: Wed Oct 05, 2016 9:45 am

Fri Oct 07, 2016 2:34 pm

  • Dear Customer

    Can I ask you to give me temporary access to your Joomla platform.
    We will fix it. Please send details PM with link to this forum.


    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 404
    Joined: Fri Jul 01, 2016 8:05 pm

Mon Oct 24, 2016 11:20 pm

  • I updated to the latest joomla, and my forms on my site look fine, but when you want to send, I keep getting a "SERVER ERROR" and cannot submit. I tested the email and it is fine, and it looks like I have version 3.0. Help!
    jmiska
     
    Posts: 1
    Joined: Mon Oct 24, 2016 11:17 pm

Tue Oct 25, 2016 10:26 pm

  • Dear Customer

    Please grant us administrator access to your Joomla platform and we will fix it.
    Send details PM with link to this forum.


    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 404
    Joined: Fri Jul 01, 2016 8:05 pm

Wed Oct 26, 2016 4:24 am

  • hi guys, also get this server error on the site http://service-liebherr.com/test
    please help
    emails are sent just fine from another module, but i want to use your, it is better

    already tried to comment $app->initialise(); (found this tip in another topic) - didn't help
    magic
     
    Posts: 3
    Joined: Fri Dec 18, 2015 10:40 pm

Thu Oct 27, 2016 8:59 pm

  • Dear Customer

    Please grant us admin access to your Joomla admin panel we will fix.
    Thanks
    Best Regards
    Levon

    CreativeSolutions
    User avatar
    Levon
     
    Posts: 404
    Joined: Fri Jul 01, 2016 8:05 pm

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