error when trying to load Creative Image Slider Pro plugin

Creative Image Slider i WordPress is a responsive jQuery image slider with amazing visual effects.

  • Hello

    Hopefully this is a quick fix from somebody, I am trying to install the pro plugin. I have the zip files loaded and my wordpress goes off to find it and load it, but when it tries to install it this error keeps coming up:-

    Installing Plugin from uploaded file: wp_creativeimageslider_pro.zip

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/theroma6/public_html/wp-content/plugins/creative-image-slider/

    Plugin install failed.

    I only have the option to deactivate your freebie plugin but it still will not load the pro zip file...

    Any help would be appreciated. If I knew where to go and look to remove that destination folder manually I would but I haven't a clue to where to look and also not sure if that is the right fix.....

    Thank you
    Michelle
    michelle
     
    Posts: 2
    Joined: Mon Jan 05, 2015 2:58 am


  • Hello,

    Please completely uninstall the free version, before installing he PRO.
    (remove the wp-content/plugins/creative-image-slider directory).
    Best Regards,

    Simon
    User avatar
    Simon
    Site Admin
     
    Posts: 1434
    Joined: Wed Mar 05, 2014 1:04 am


  • YAY it's done! You learn something every day LOL. Apparantly you 'deactivate' an installed plugin and then the delete button shows up! Doh lol....

    Thanks for the reply, it made me go back and have another look and voila it's all done now.

    Much appreciated :D

    Michelle
    michelle
     
    Posts: 2
    Joined: Mon Jan 05, 2015 2:58 am


  • You are welcome.

    Do not hesitate to write me, if you will have any other questions.
    Best Regards,

    Simon
    User avatar
    Simon
    Site Admin
     
    Posts: 1434
    Joined: Wed Mar 05, 2014 1:04 am



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