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File upload not working

PostPosted: Tue Mar 14, 2017 1:03 pm
by energysoftware
When a create a field of type "file upload", on the page it became the tipe of the field before him.

If the previous field is a "text field" the field with type "file upload", if the previous filed is a "select" the field became "select" and so on... even if a create multiple file upload fields.

See for example: https://www.energysoftware.it/prova/

This form has 4 field:
1) Text field
2) Select
3) File upload
3) File upload

The field 3 and 4 use the type of 2nd field.


Thanks.

Re: File upload not working

PostPosted: Sat Mar 25, 2017 8:21 pm
by Levon
Dear Customer

Please try deleting the last 2 fields, and try creating a new one with file type UPLOAD.


Thanks

Re: File upload not working

PostPosted: Mon Mar 27, 2017 11:46 am
by energysoftware
Done, but unfortunatly id doesn't worked.

I deleted the last two fields and added a new file upload field (named "new file upload"). In admin panel it has the correct type "File Upload" but in the frontend it takes the type of field before him.

Maybe the problem coming from the template? (Enfold from Kriesi)

Re: File upload not working

PostPosted: Sun Apr 09, 2017 2:07 am
by Levon
Dear Customer

This is unknown issue.
I don't think template can change something rather than styling but you can try.


Thanks

Re: File upload not working

PostPosted: Mon Apr 10, 2017 11:16 am
by energysoftware
Ok, i tried some classic themes (es: TwentySeventeen or simila) and i can confirm that the issue is not related to the theme.

Maybe the wordpress version? (4.7.3)

Re: File upload not working

PostPosted: Thu Apr 13, 2017 3:39 pm
by Levon
Dear Customer

We are unable to solve this issue now. We suggest a full refund.
Please kindly go to your PayPal account, find the purchase and request a refund, the rest will be completed from our end!

We are sorry for any inconvenience caused to you!
Thanks